Is the shipping cost to return a product paid by the customer?

The cost of shipping in returns is always paid by the customer. For this reason, you can choose the company and the service you want to send the products you want to return or that we provide you with the shipping label, but in this case, when you make the refund, the price of the shipping will be subtracted from that amount. It is not at all necessary to send the items through an express service, the choice of the type of delivery always depends on the customer.

To avoid any kind of inconvenience, we recommend using a shipping service that covers customs and import costs at the destination.

Check our Returns policies page to find out how to make your return correctly.