Legal information

Exchanges and returns

Not convinced by what you bought, or need another size? You have 30 calendar days from receiving your order to return or exchange it.

Conditions

  • The product must come back unused, not fitted and in its original condition, with its labels, packaging, accessories and instructions. If it has been used or fitted, we may deduct the loss of value from the refund.
  • Returns are made from the country the order was shipped to.
  • We cannot accept returns of personalised products, or of products sealed for hygiene reasons (balaclavas, earphones…) that have been unsealed.

If the problem is ours, you pay nothing

If the product is faulty, arrived damaged, is not what you ordered or cannot be fitted to a motorcycle we listed as compatible, we will arrange the collection and send you the right product, or refund the full amount, including shipping. If it arrives damaged, let us know as soon as possible, with photos if you can. These cases are not limited to the 30 days: the guarantee applies (see the purchase conditions).

How to return a product

  1. Let us know by email at info@acmotos.com, by WhatsApp (+34 644 70 74 57) or through the contact form, with your order number and the products you want to return.
  2. Send it to us:
    • On your own, with the carrier of your choice, to the address we give you. You pay the shipping.
    • If you prefer, with our label: we send it to you and the carrier collects the parcel from your home. We deduct from the refund the same amount you paid to ship the order; if your shipping in Spain was free, €6.
  3. Pack it well, ideally in the box it came in. If it arrives damaged because of poor packaging, we may deduct the loss of value.
  4. Refund: once we receive and check it, we will refund the amount using the same payment method, within 14 days of your notice, as set out in the purchase conditions. The refund may take a few more days to show in your account, depending on your bank.

Size or product exchanges

Tell us as you would for a return, and let us know which size or product you want. When we receive the one you send back, in good condition, we will ship the new one.

  • The shipping for the exchange (to our warehouse and back to you) is paid by you: the same amount you paid for the original shipping for each leg, or €9 in total if your shipping in Spain was free. We will send you a link to pay it.
  • If the new product costs more, you pay the difference; if it costs less, we refund it.

Questions?

Write to info@acmotos.com or call +34 931 83 88 33, Monday to Friday from 9:30 to 14:00 and from 16:30 to 20:00 (Spanish time).

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