Contact us to explain the reason of the return and to tell us which of the two options in the next step you prefer to carry out.
You should choose wich of the two options you prefer: to send the product to our warehouses by yourself, or have us send you a shipping label and have the carrier pick up the product.
2.1 Send yourself the product
If you choose this option, once we receive the product and see that it is in good condition, we will make a full refund of the returned products.
2.2 We send you the shipping label
If you opt for this option, once we receive the product and see that it is in good condition, we will return only that product. Keep in mind that the price of the return shipment to our warehouses will be subtracted from the amount to be refunded.
The amount of the shipment to our warerehouse will be the same as the one paid in the initial shipment when placing the order. If you are from Spain and your shipment was free, the amount to be subtracted from the return will be €6.
You must use a secured box according to the size and volume of the products. If the product arrives damaged or in a poor condition, we will not be able to carry out the return. You can use the box in which we sent you the product.
Once the quality of the returned products has been verified and approved, acmotos will issue a credit to the original payment method and you will receive a confirmation email. The refund may take up to a maximum of 5 business days to be effective in your account, and this factor depends exclusively on your bank.