Legal information

Purchase conditions

Last updated: October 2026.

These conditions govern purchases on acmotos.com. Please read them before buying: by placing an order you accept them. You can save or print them at any time.

1. Who sells to you

ACM BIKEPARTS, S.L. ("ACMOTOS"), Tax ID B13995964 (EU VAT number ESB13995964), Avenida Meridiana 88, local 1, 08018 Barcelona (Spain), registered in the Commercial Register of Barcelona, volume 48873, folio 99, sheet B-599305. Customer service: +34 931 83 88 33, WhatsApp +34 644 70 74 57 and info@acmotos.com, Monday to Friday from 9:30 to 14:00 and from 16:30 to 20:00 (Spanish time).

2. Who can buy

To buy you must be over 18 and give us true and complete information. You can buy with a customer account or as a guest. If we detect a fraudulent order or one with false details, we may cancel it.

3. The products

We describe each product as accurately as possible. Photos are for guidance and colours may vary depending on your screen. Much of the technical information and the fitment for each motorcycle comes from the manufacturers.

The fitment we show for each motorcycle is the one declared by the product's manufacturer or verified by us. If you buy a product for a motorcycle listed as compatible and it cannot be fitted to it, you can return it free of charge (see section 9).

Products may sell out. Some are sold to order or as a pre-order, with an expected shipping date shown before you buy; that date depends on the manufacturer and is for guidance. If it is delayed, we will let you know and you can wait or cancel the order with a full refund.

4. Prices, taxes and currency

  • Prices include VAT. For deliveries in mainland Spain and the Balearic Islands this is Spanish VAT; for deliveries in other European Union countries, the VAT of the destination country, which is applied as soon as you enter the delivery address. Shipping costs are shown separately before you pay.
  • If you buy as a business from another European Union country, with a VAT number that is valid in VIES and a delivery address in that country, the sale is made without VAT (exempt intra-Community supply). We check this at checkout.
  • Orders to the Canary Islands, Ceuta, Melilla and outside the European Union are invoiced without Spanish VAT. Import taxes and duties at the destination, and the carrier's clearance fees, are paid by the customer.
  • If you browse in another currency, prices are an approximate conversion from euros. Card payments are charged in euros; your bank may apply its own exchange rate.
  • If a published price contains an obvious error, we will let you know and you can confirm the order at the correct price or cancel it with a full refund.

5. How to place an order

  1. Add the products to your cart.
  2. At checkout, sign in or buy as a guest, enter the delivery address and choose the shipping method.
  3. Choose the payment method, review the summary (products, shipping, taxes and total) and confirm. Until then you can correct any details.
  4. We will send you a confirmation email with the order details. The contract is formed with that email.

The contract is concluded in the language in which you buy. We keep a record of the order, which you can view in your account or ask us for a copy of.

6. Payment methods

At the payment step you will see the methods available for your country, your currency and your order. They may include:

  • Credit or debit card (Visa, Mastercard): you pay on our bank's secure payment gateway (Redsys). We never see or store your card details.
  • Bizum (in Spain), also through Redsys.
  • PayPal: you pay on the PayPal platform, which also offers its own pay-later options.
  • Apple Pay and Google Pay, if your device or browser supports them, and local payment methods in some countries (for example iDEAL in the Netherlands, Bancontact in Belgium, MB WAY in Portugal, MobilePay in Denmark and Finland or EPS in Austria), through Stripe.
  • Pay in instalments: with seQura in Spain and with Klarna in other countries. The financing is offered and approved by them, under their own terms, which you will see before you confirm.
  • Bank transfer: we will send you our bank details in the confirmation email. We will prepare the order once we receive the payment; if it does not arrive within 14 days, we may cancel it.

We will email you the invoice, or you will find it in your account.

7. Shipping and delivery

Destinations, carriers, prices and delivery times, and the order value from which shipping is free, are on the shipping page, and you will see them at checkout before paying. You can also collect your order free of charge at our shop in Barcelona.

We ship to the address you give us. If the carrier cannot deliver the order, they will leave a notice so you can arrange another delivery or collect it. If the parcel comes back to our warehouse because of a wrong address or because it could not be delivered, we may charge the cost of shipping it again.

In any case, we will deliver the order within a maximum of 30 days from confirmation. The product becomes yours, and the risk passes to you, when you receive it.

When you receive the parcel, check that the packaging is intact. If you see damage, note it on the carrier's delivery note and let us know as soon as possible, with photos if you can.

8. Right of withdrawal

If you are a consumer, you have 30 calendar days from receiving your order to withdraw from the purchase without giving any reason. If an order arrives in several shipments, the period runs from the last one.

  • How: tell us by email, through the contact form or with the withdrawal form at the end of these conditions. We will explain how to return the product; the process is described in exchanges and returns.
  • Returning the product: you send it back yourself, with the carrier of your choice, within 14 days of telling us. The cost of the return is paid by you, unless the product is faulty, wrong or incompatible. If you prefer, we can send you a pickup label, at the cost shown in exchanges and returns.
  • Refund: we will refund what you paid, including the original shipping cost if you return the whole order (up to the price of the cheapest standard shipping), within 14 days of your notice, using the same payment method. We may wait until we receive the product, or proof that you have sent it, before refunding.
  • Condition of the product: you may handle it as needed to check it, as you would in a shop. If it has been fitted, used or damaged beyond that, or its packaging or accessories are missing, we may deduct the loss of value from the refund.
  • Exceptions: you cannot withdraw from custom-made or personalised products, or from products sealed for hygiene reasons (for example, balaclavas or earphones) that have been unsealed.

9. Faulty, wrong or incompatible products

If you receive a product that is faulty, damaged in transit, different from what you ordered, or that cannot be fitted to a motorcycle we listed as compatible, let us know. We will arrange the collection and, as you prefer and where possible, repair or replace it or refund the amount, including shipping.

10. Guarantee

New products have the 3-year legal guarantee from delivery against any lack of conformity (articles 114 et seq. of the Spanish General Law for the Defence of Consumers and Users). During the guarantee you can ask for the product to be repaired or replaced and, if that is not possible, for a price reduction or a refund, at no cost to you. It does not cover normal wear and tear or damage caused by incorrect fitting, use or maintenance.

Some manufacturers also offer their own commercial guarantee, which does not replace the legal one. To make a guarantee claim, write to us with the order number, a description of the problem and, if possible, photos.

11. Promotional codes and programmes

Discount codes, promotions and the AC Coins programme are governed by their own terms, published with each of them. If you return a product bought with a discount, the refund will be the amount actually paid.

12. Liability

ACMOTOS is liable for the products it sells as provided by law. It is not liable for incorrect fitting or misuse of the products or for indirect damage, except where the law does not allow such liability to be excluded. Nothing in these conditions limits your statutory rights as a consumer.

13. Customer service and complaints

For any question or complaint, write to info@acmotos.com or call +34 931 83 88 33. Official complaint forms are available in our shop and we will send you one on request.

ACMOTOS does not take part in any consumer arbitration or alternative dispute resolution scheme. If we cannot reach an agreement, you can contact the European Consumer Centre of your country free of charge; it helps settle disputes with a seller based in another EU country (European Consumer Centres Network). If you live in Spain, you can contact the consumer authorities of your autonomous community.

14. Changes to these conditions

We may change these conditions. Each order is governed by the conditions in force on the day it was placed.

15. Governing law and jurisdiction

These conditions are governed by Spanish law. If you are a consumer, the courts of your place of residence will have jurisdiction, and you keep the protection given to you by the laws of your country of residence. In all other cases, the courts of Barcelona.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To ACM BIKEPARTS, S.L. (ACMOTOS), Avenida Meridiana 88, local 1, 08018 Barcelona, Spain · e-mail: info@acmotos.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

______

Ordered on (*)/received on (*): ______ · Order number: ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.

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