I could not complete the payment of my order, what can I do?

If you have had any problems when making the payment by credit card, it is probably because you have not entered the security code correctly. Another possibility is that your bank or card does not meet the security requirements of our payment platform. If so, contact your bank immediately.

Another recommendation to try that there is no incident during the payment, is that you avoid that personal data: name, surname and billing and shipping address, include accents or characters such as accented letters: ñ, ç, ä; or special letters: ß, Ø. Its use may generate problems or incidents with the payment platform.

If with everything and with that, you continue without being able to make the payment, please contact our customer service team.