My package has been sent for more than a week and it still hasn't arrived, what can I do?

If it has been more than a week since you received the email that your order has been shipped, check the tracking number to know exactly where your package is.

It is possible that the courier has passed through your delivery address and there was no one available to pick up the package. In these cases, the transport company usually calls the contact telephone number or leaves a notice in the mailbox or an SMS so that you know that they have tried to make a first delivery and organize the collection or new delivery attempt. < / p>

If despite all this your problem is not solved, contact our customer service team so that we can find out what happened to the package. To expedite the process, please tell us your order number when you contact us.