Review guidelines

Who can review

You can only review a product you have bought from ACMOTOS. There is no open review form on our product pages: every review is linked to a real order.

That is why all our reviews are labelled Verified purchase.

You can leave your review once you have received your order and within the period allowed for it. We will send you a link by email and, if you have an account, you will also find the products waiting for your review in My account → My reviews.

Only one review per customer and product is allowed. If you have bought the same product in several colours or sizes, it counts as a single review.

How we verify reviews

Every review is linked to the order and to the exact variant you bought.

If a product comes in several colours, its reviews are shown together on every version, and each one tells you which colour and size that person bought. When there are reviews of several colours, you can filter by “This colour only”.

This lets us check that reviews come from customers who have really bought the product. The law requires us to state whether reviews come from real buyers or users, and how they are checked and processed.

What we publish

We publish reviews from 1 to 5 stars, whether positive, negative or in between. The rating never decides whether a review is published.

We accept reviews about things such as quality, finish, comfort, size, fitting, performance or your real experience using the product.

You can also add your own photos of the product, as long as they do not show personal data, other people’s faces or readable number plates.

We do not publish content that includes insults or offensive language, personal data, advertising or promotional links, prices of or references to other shops, content about another product, false information or text with nothing useful in it.

Nor do we use product reviews to rate only the delivery, the carrier, delivery times or the customer service you received. If your review talks about the product and also mentions any of these, it is published all the same; if it is only about them, it is not published. For any issue with your order, write to us through our contact page.

A negative review is never rejected for being negative. The law also forbids manipulating reviews, for example by publishing only the positive ones or removing negative ones without a valid reason.

How long it takes to publish

We check reviews before publishing them, usually within 1-2 working days.

The check is only to make sure the review is about the product and follows these rules; it is not to decide whether we agree with what it says.

We will let you know by email when it is published or, if we cannot publish it, tell you why.

If you attach photos, we reduce their size and remove the location and device metadata before making them public.

AC Coins for reviewing

We want to hear about our customers’ real experience, both when it is positive and when something did not convince them.

For each published review, customers with an account receive:
50 AC Coins for a published review.
75 AC Coins if it also includes at least one photo that is published too.

The reward does not depend on the rating or on what the review says. You get the same AC Coins whether you give the product 1 star or 5.

AC Coins are given for sharing your experience and following these rules, never for writing a positive review.

AC Coins are credited once the review is published, and only once per product.

If the text follows the rules but none of the photos can be published, you will first receive 50 AC Coins. If you later add a valid photo, we will add the remaining 25 AC Coins.

If a review is withdrawn later on, the AC Coins already given are not taken back, except in cases of fraud or manipulation.

Reviews in other languages

Reviews written in another language are translated automatically so you can read them in the language you are browsing in. They carry the label “Translated review · See original”: tap it to see the text exactly as the customer wrote it. Reviews already in your language carry nothing.

How to ask for a review to be removed

You can ask us to remove your own review at any time by writing to info@acmotos.com from your account email. If you think someone else’s review breaks these rules, let us know and we will check it.